Privacy Policy

Phoenix Foundations is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information that identifies or relates to you (“Personal Information”) when you interact with us.

This Privacy Policy applies to information collected through our website (https://thephoenixfoundation.ca), our applications, social media pages, electronic communications, written and verbal communications (including email, phone, text, mail, and in person), and any other online or offline services that link to this Privacy Policy (collectively, the “Site”).

This Privacy Policy applies only to information collected directly by Phoenix Foundations through the Site.

1. Collection of Personal Information

a. Information You Provide

We may collect Personal Information that you voluntarily provide when you interact with the Site, including when you:

Subscribe to newsletters or updates

Make a donation

Register for events or programs

Submit inquiries or contact forms

This information may include your name, email address, mailing address, phone number, and payment or financial information for donation processing.

We may combine the information you provide through the Site with other information we collect from you online or offline. All combined information will be handled in accordance with this Privacy Policy.

b. Sensitive Information

Unless we specifically request it and obtain your explicit consent, we ask that you do not provide sensitive Personal Information, such as racial or ethnic origin, political opinions, religious beliefs, health information, criminal background, or trade union membership.

If such information is provided without request, Phoenix Foundations reserves the right to delete it at its discretion.

c. Information About Minors

The Site is not intended for individuals under the age of 16. Phoenix Foundations does not knowingly collect Personal Information from minors. If we become aware that such information has been collected, we will delete it promptly.

d. Location Information

Certain features of the Site may allow optional location-based services through browser or device settings. If enabled, your general location information may be associated with your interactions on the Site.

e. Passive Information Collection

We may automatically collect certain information when you access the Site, including:

IP Addresses
Used to determine general geographic location and help improve Site performance and security.

Browser and Device Information
Such as device type, operating system, browser type, and screen resolution.

Cookies and Similar Technologies
We use cookies to improve user experience, analyze site usage, and enhance functionality. You can control cookie settings through your browser preferences. Disabling cookies may limit certain Site features.

Analytics Tools
We may use third-party analytics services (such as Google Analytics) to understand how visitors use the Site. These tools collect information such as pages visited, time spent on the Site, and referring URLs. Analytics data is used solely for internal purposes to improve our services.

Our Site does not currently respond to “Do Not Track” (DNT) signals due to the lack of an industry-wide standard.

2. How We Use Your Information

We use Personal Information for purposes including:

Responding to inquiries and communications

Processing donations and issuing receipts

Sending newsletters, updates, and event information

Managing programs, events, and community initiatives

Improving our website, services, and outreach efforts

Conducting data analysis, audits, and internal reporting

Complying with legal and regulatory obligations

If we intend to use your Personal Information for a purpose not described in this Privacy Policy, we will notify you or obtain consent where required by law.

Non-identifiable information may be used for any lawful purpose.

3. Disclosure of Personal Information

Phoenix Foundations does not sell your Personal Information.

We may disclose Personal Information only in the following circumstances:

To trusted service providers who assist with website hosting, payment processing, communications, or data management, under confidentiality obligations

To affiliated partners where necessary to carry out our mission and programs

In connection with a merger, restructuring, or transfer of assets

Where required or permitted by law

Mobile contact information is not shared with third parties for marketing purposes.

4. Legal Compliance and Protection

We may use or disclose Personal Information when we believe it is necessary to:

Comply with applicable laws or legal processes

Respond to lawful requests from public or government authorities

Enforce our terms or policies

Protect the rights, safety, and property of Phoenix Foundations, our users, or others

5. Third-Party Links

The Site may contain links to third-party websites. Phoenix Foundations is not responsible for the privacy practices, content, or data handling of external websites. We encourage you to review the privacy policies of any third-party sites you visit.

6. Where Information Is Processed

Phoenix Foundations is based in Canada. Your Personal Information may be processed and stored in Canada or other jurisdictions where our service providers operate. Data protection laws in other jurisdictions may differ from those in your place of residence.

7. Security

We take reasonable administrative, technical, and physical measures to protect Personal Information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no website or electronic system can be guaranteed to be completely secure.

8. Data Retention

We retain Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

9. Lawful Basis for Processing

Where applicable, Phoenix Foundations processes Personal Information based on legitimate interests, consent, legal obligations, and the fulfillment of our mission-driven activities, provided these interests are not overridden by your rights and freedoms.

10. Automated Processing

We may use limited automated processing to manage communications and engagement (such as email segmentation). This processing does not produce legal or similarly significant effects on individuals.

11. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

Access your Personal Information

Request corrections or updates

Withdraw consent

Request deletion or restriction of processing

Requests may be subject to legal limitations.

12. Changes to This Privacy Policy

Phoenix Foundations may update this Privacy Policy from time to time. Changes will be effective upon posting. Continued use of the Site constitutes acceptance of the revised policy.

13. Contact Us

For questions about this Privacy Policy or how we handle Personal Information, please contact:

Phoenix Foundations
📧 Email: [email protected]
🌐 Website: https://thephoenixfoundation.ca